Last Updated: September 20, 2025
1. About this policy
This Privacy Policy (“Policy”) applies when you purchase or use the following:
Artillery Websites (e.g., artillery3d.com);
Artillery Devices — 3D printers, filament, accessories, and related services;
Artillery Apps — such as Artillery Studio and cloud-related services;
Artillery Services — customer support and other services provided by Artillery and/or partners.
Together, these are referred to as “Artillery Products and Services.” New products or services we launch will also fall under this Policy, unless otherwise stated.
This Policy is a legally binding agreement between you and Artillery. By using our Products and Services, you confirm that you have read, understood, and agreed to its terms. If you do not agree, you must not use our Products and Services.
If you have questions about this Policy, please contact us at artillery3d@hotmail.com
2. Personal Data We Collect
Personal Data refers to information about an identified or identifiable person, excluding anonymized data. We may collect such data when you use Artillery Products and Services or interact with us. The type of data depends on how you use our services. If you choose not to provide certain data, we may be unable to deliver specific products or resolve issues for you.
We may also collect aggregated statistics (e.g., website visits, downloads, sales volumes). These statistics are not considered personal data.
Below are the main categories of Personal Data we collect:
Data you provide to us:
Account Information — email, password, profile photo, name, User ID, login token, social links, loyalty rewards, and other verification data. If you opt in to personalized recommendations, we may also collect your display name, username, gender, birthday, region, country, language, and bio. (Note: gender, birthday, region, country, and language are private and visible only to you.)
Contact Information — name, email, phone number, shipping/billing address, postal code, and other details needed to process your orders or required by law.
Payment Information — depending on payment method, we may collect your name, phone number, partial card details (never full card numbers), bank/payment type, expiration date, and payment history.
Transaction Information — purchase records and order history.
Data we collect when you use our services:
Device Information — model, serial number, OS version, hardware version, network data, crash reports, activation time, and user settings (region/language).
App Information — app version, identifiers, logs, and settings.
Usage Information — visits, traffic data, location data, IP address, session logs, Wi-Fi list, MAC address, CPU/memory/SD card info, OS version. Some of this is collected via cookies (see our Cookie Policy).
IoT Device Data — device serial number, location, usage history, and status.
Photo & Video Data — uploaded by you for support or personalization purposes.
Contact Information — We may need your contact information such as your name, email address, shipping address and telephone number when you place an order or contact us for customer service.
Fraud & Abuse Prevention Data — device trust, verification, and appeal records.
Other Data You Provide — e.g., communications with Artillery (time, topic, content).
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
We may receive personal data about you from third-party sources, including:
Third-party Account Data — when registering/logging in with Facebook, Apple, or Google, we receive limited account details needed to create your Artillery account.
Google Analytics Data — usage statistics provided by Google Analytics (configured for measurement only, unless you give additional consent).
Airtable Feedback Data — email address and feedback submitted through Airtable forms.
Other Partner Data — as needed to provide services or support.
3. How We Use Your Personal Data
In this section, we explain:
The purposes for which we process your Personal Data (“Purposes”);
The legal basis for such processing (“Legal Basis”) under applicable data protection laws;
The categories of Personal Data we process for each Purpose (“Categories”).
We only use your Personal Data where permitted by applicable privacy laws. Depending on local regulations, we may rely on one or more of the following legal bases:
Your Consent
Necessary for the performance of a contract or to take steps at your request before entering into a contract
Necessary to protect your vital interests or those of another person
Necessary for compliance with legal obligations
Necessary for our legitimate interests in running and protecting our business, provided these interests do not override your rights and freedoms
Where we rely on legitimate interests, we perform a balancing test to ensure our interests are not outweighed by your own rights and expectations. You may request further details about this assessment by contacting us using the details at the end of this Policy.
Registering and Maintaining Your Artillery Account
Legal Basis: The legal basis for personal data processing is necessary to perform/enter into a contract between you and us following from the General Terms of Use of the Artillery (hereinafter the “TOU”).
Categories and Purposes: In order to use and maintain the customer account - Artillery Account, registration is required, during which we may process Account Information and other necessary data that you provide or subsequently add or modify in your Artillery Account.
Use of the Artillery Websites
Purpose: To provide you with an optimal, convenient browsing experience.
Legal Basis: Performance of a contract (Terms of Use).
Categories: Account Information, Contact Information, Payment Information, and Usage Information.
Note: For information about cookies, please refer to our [Cookie Policy].
Purchasing Artillery Products and Services
Purpose: To process your orders and deliver the requested products or services.
Legal Basis: Performance of a contract (Terms of Use) and compliance with applicable legal obligations.
Categories: Account Information, Contact Information, Payment Information, and Transaction Information.
Using Artillery Devices, Apps, and Services
Purpose: To provide functionality of Artillery hardware devices, applications, cloud services, and related features.
Legal Basis: Performance of a contract (Terms of Use and this Policy) and compliance with applicable legal obligations.
Categories: Account Information, Contact Information, Device Information, App Information, Usage Information, 2D Model Files, and Print Data.
Technical and Customer Support
Purpose: To activate, verify, troubleshoot, and provide technical or after-sales support services, including diagnostics, repairs, and resolving issues.
Legal Basis: Performance of a contract, compliance with legal obligations, and in some cases, your consent.
Categories: Account Information, Contact Information, Payment Information, Device Information, App Information, Usage Information, 3D Model Files, Print Data, 2D Model Files, Camera Data, and User-Generated Data.
Personalized User Experience and Content
Purpose: To provide a customized experience or tailored content.
Legal Basis: Your consent or, where permitted, our legitimate interests.
Categories: Account Information, Contact Information, Device Information, App Information, Usage Information, and 3D Model Files.
Marketing, Advertising, and Promotional Activities
Purpose: To send you information about products and services you may be interested in, invite you to promotional activities, and conduct surveys.
Legal Basis: Your consent.
Categories: Account Information, Contact Information, Device Information, App Information, Usage Information, and 3D Model Files.
Note: You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of marketing emails.
Evaluation and Development of New Features and Improvements
Purpose: To audit, analyze, research, and improve our products and services, including business planning, performance measurement, and development of new technologies.
Legal Basis: Your consent or our legitimate interests.
Categories: Account Information, Contact Information, Device Information, App Information, Usage Information, 3D Model Files, Print Data, 2D Model Files, and Camera Data.
Security, Fraud, and Abuse Prevention
Purpose: To protect the security of our Products and Services, detect and prevent fraud, and enhance our loss-prevention and anti-fraud measures.
Legal Basis: Performance of a contract, compliance with legal obligations, and our legitimate interests.
Categories: Fraud and Abuse Prevention Data.
Compliance with Applicable Laws and Regulations
Purpose: To fulfill legal and regulatory requirements, respond to reports of intellectual property infringement or inappropriate content, and establish, exercise, or defend legal claims.
Legal Basis: Compliance with legal obligations and our legitimate interests.
Categories: Account Information, Contact Information, Device Information, App Information, Usage Information, 3D Model Files, Print Data, and Fraud/Abuse Prevention Data.
4. Your Rights Regarding Personal Data
If you are a resident of certain states and/or jurisdictions, you may have specific rights under applicable data privacy laws, including:
Right of Access: You may request a copy of the Personal Data we hold about you, along with certain details about how we process it.
Right to Rectification: If your Personal Data is inaccurate or incomplete, you may request correction. You can log into your account at any time to update your details directly, or contact us at artillery3d@hotmail.com
Right to Erasure: You may request that Artillery delete your Personal Data. Please note, however, that we may be unable to comply in certain cases where we have legal obligations to retain the data. If applicable, we will inform you when you submit your request.
Right to Restrict Processing: You may request restrictions on the processing of your Personal Data in certain circumstances. While restricted, we may still retain enough information to ensure compliance with your restriction in the future.
Right to Data Portability: You may request a digital copy of your Personal Data or ask us to transfer it to another company. This right only applies to data you initially provided with consent or that we processed under a contract.
Right to Object to Targeted Advertising: You may opt out of the processing of your Personal Data for targeted advertising purposes.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Please note that withdrawal will not affect the lawfulness of processing prior to withdrawal, but it may limit your access to certain services.
Right to Human Intervention in Automated Decision-Making: If we make automated decisions or profiling using your Personal Data, you may request human review. Such processing is permitted only when necessary for a contract, legally authorized, or based on your consent, and appropriate safeguards are in place. You may opt out of automated decision-making by contacting us at artillery3d@hotmail.com
We will make every effort to respond to verified, lawful requests within one month, or within the timeframe required by applicable law. For complex or multiple requests, this period may be extended, and we will keep you informed. To protect your Personal Data, we may request additional information to confirm your identity before fulfilling your request.
Right to Complain:
If you have concerns about how we process your data, you may contact us directly at artillery3d@hotmail.com
You also have the right to lodge a complaint with your local data protection authority — for example, the relevant state regulator in the U.S., or a supervisory authority in the EU. We encourage you to contact us first so we can address your concerns as efficiently as possible.
If you wish to exercise any of these rights, please email us at artillery3d@hotmail.com
5. Data Retention
We retain your Personal Data only for as long as necessary to provide Artillery Products and Services and to fulfill legitimate business purposes, such as making data-driven decisions about new features and products, complying with legal obligations, or resolving disputes.
Retention periods may vary depending on the type of data:
Until You Request Deletion: Some Personal Data will be retained until you ask us to delete it.
Fixed Retention Periods: Certain categories of data are retained for a predefined period before expiring or being deleted.
Until Account Deletion: Some data will be retained until your Artillery account is deleted. Once deleted, data will either be erased or anonymized.
6. Data Security
We implement commercially reasonable physical, electronic, and administrative safeguards to protect the Personal Data we collect. However, no method of transmitting information over the internet is completely secure, and we cannot guarantee the absolute security of data transmitted electronically. Such transmissions are at your own risk.
By using our Services or providing Personal Data to us, you agree that we may communicate with you electronically about security, privacy, and administrative matters related to your use of our Services.
7. Children
We place great importance on protecting children online and encourage parents and guardians to monitor, participate in, and guide their children’s online activities.
Artillery’s Services are not intended for children. We do not knowingly collect Personal Data from children under 16 years of age in the EU or under 14 years of age in the U.S. (or the minimum age required by local law).
If you believe your child has provided such information on our platform, please contact us immediately. We will make every effort to promptly delete such data from our records.
By using this website, you confirm that you are at least 18 years old. We are not responsible for any damages arising from false representations of age. Parents or legal guardians of minors under 18 cannot provide consent on their behalf.
If we discover that a child has provided Personal Data in violation of applicable law, we will delete that data (unless legally required to retain it) and terminate the child’s account.
8. Changes to this Policy
We may update this Policy from time to time. We will not reduce your rights under this Policy without your explicit consent. If we make material changes to how we process your Personal Data, we will notify you by email (using the last address you provided) or by posting a notice on our website homepage.
You can find the date of the latest update at the top of this Policy. Please ensure we have a current, valid email address for you, and review this Policy periodically for any updates.
9. Our Contact Information
If you have questions, requests, or concerns about this Policy, please contact us at: artillery3d@hotmail.com
10. Final provisions
This Policy forms part of the General Terms of Use of Artillery.
Last Updated: February 6, 2026
IMPORTANT NOTICE
These Terms of Use (the "Terms") constitute a legal agreement between you (an individual, company, or any other entity) and Artillery (as defined in the "About Artillery" section) regarding the use of our products, including hardware, embedded software, and digital services.
By accessing or using any Artillery product, you represent that you are of legal age in your jurisdiction or have obtained parental/guardian consent. Carefully read these Terms before using your Artillery device. Your use of Artillery products signifies your acceptance of these Terms. If you do not agree, do not use the products. You may return the unused product to your point of purchase in accordance with the applicable return policy.
1. SCOPE OF PRODUCT
1.1 "Product" in these Terms refers to Artillery 3D printers and associated hardware, as well as the Software included therein.
1.2 "Software" includes but is not limited to:
(1) firmware, embedded code, drivers, and user interfaces stored on the device;
(2) Artillery-branded slicing software or mobile applications;
(3) any updates or upgrades to the aforementioned items.
2. SOFTWARE LICENSE & OPEN SOURCE
2.1 Limited License: Artillery grants you a non-exclusive, non-transferable license to use the Software solely on your Artillery device for personal or internal business use.
3. USER OBLIGATIONS & RESTRICTIONS
3.1 Lawful Use: You agree to use the Product in compliance with all local laws and regulations. You shall not use the Product to manufacture prohibited items (including but not limited to illegal weapons or controlled substances).
3.2 Safety Compliance: 3D printing involves high temperatures and moving parts. You acknowledge that you are responsible for maintaining a safe environment. Do not leave the device unattended during operation unless specifically equipped with remote monitoring features, and even then, use caution.
3.3 Modification: While Artillery encourages the "Maker" spirit and modifications, any unauthorized modification to the core electronics or safety systems is done at your own risk and may void your warranty.
3.4 No Reverse Engineering: Except where permitted by open-source licenses or applicable law, you may not decompile, reverse engineer, or attempt to extract the source code of Artillery’s proprietary software/cloud protocols.
4. ARTILLERY ECOSYSTEM & SERVICES
4.1 Local Mode vs. Cloud Mode: Unlike some competitors, Artillery supports local-first operation. You may operate your device via USB, SD Card, or Local Area Network (LAN) without a mandatory internet connection.
4.2 Cloud Services (If Applicable): If you choose to use Artillery’s cloud features (remote printing/monitoring), you must create an account. You are responsible for maintaining the confidentiality of your account credentials.
4.3 Firmware Updates: Artillery may provide periodic updates to improve performance or security. You are encouraged to install these updates. Artillery is not liable for issues resulting from the use of outdated firmware.
5. INTELLECTUAL PROPERTY
5.1 Ownership: Artillery and its licensors retain all rights to the visual interfaces, industrial design, proprietary firmware, and branding.
5.2 Feedback: If you provide suggestions ("Feedback") regarding our products, you grant Artillery a royalty-free, perpetual, and irrevocable right to use such feedback for product improvement without compensation.
6. PRIVACY & DATA
Your privacy is paramount. Data collection is governed by our Privacy Policy ([Link to Privacy Policy]). For Artillery, data collection is primarily focused on hardware performance and error logs to improve product reliability. We do not monitor your private 3D models unless you explicitly upload them to our cloud platform for storage or sharing.
7. DISCLAIMER OF WARRANTIES
7.1 "As Is" Basis: To the maximum extent permitted by law, the Product and Software are provided "AS IS" without warranties of any kind, express or implied.
7.2 Operational Risks: Artillery does not warrant that the operation of the Product will be error-free. You assume all risk for the quality of the prints and any damage caused by improper slicing settings or third-party filaments.
8. LIMITATION OF LIABILITY
8.1 Indirect Damages: Artillery shall not be liable for any incidental, special, or consequential damages, including but not limited to loss of profits, loss of data, or property damage resulting from the use or inability to use the product.
8.2 Maximum Liability: In no event shall Artillery’s total liability to you for all damages exceed the amount paid for the specific Artillery product.
9. THIRD-PARTY TOOLS & FILAMENTS
9.1 Compatibility: Artillery products are designed to be "open-material." However, we are not responsible for damage caused by low-quality third-party filaments or improper G-code generated by third-party slicers.
10. TERMINATION
These Terms remain in effect until terminated. Your rights under these Terms will terminate automatically if you fail to comply with any provision. Upon termination, you must cease all use of the proprietary Software.
11. GOVERNING LAW & DISPUTE RESOLUTION
11.1 Governing Law: These Terms shall be governed by the laws of the [Jurisdiction, e.g., People's Republic of China], without regard to conflict of law principles.
12. CONTACT US
For technical support or legal inquiries, please contact:
Email: support@artillery3d.com
Official Website: www.artillery3d.com
Last Updated: February 6, 2026
This Cookie Policy explains how Artillery ("we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are Cookies?
When you visit our services, our servers send small text files (known as "Cookies") to your computer or device. These files are stored in your browser and are subsequently sent back to our servers so that we can provide you with relevant contextual content. Without cookies, using the web would be a much more frustrating experience.
Why do we use Cookies?
At Artillery, we use cookies to support your activities on our website—for example, managing your session (so you don't have to log in repeatedly), remembering your 3D printer settings in a configurator, or maintaining your shopping cart. Cookies also help us understand your preferences based on previous or current site activity (such as pages visited), your language, and your country, which enables us to provide you with improved services. Furthermore, we use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Types of Cookies We Use
Below is an overview of the cookies that may be stored on your device when you visit our website:
1. Essential Cookies (Session & Security)
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Purpose: Authenticating users, protecting user data, and enabling core functionality such as the shopping cart, secure checkout, and file downloads (e.g., firmware updates or slicing profiles).
Requirement: If you refuse or ignore these cookies, the website will not function properly.
2. Preference Cookies (Interaction History)
These cookies are used to enhance the performance and functionality of our website but are non-essential to its use.
Purpose: They collect information about how you interact with our site, remembering your preferred language, region, or customized settings for our 3D printing tools.
Requirement: If you refuse these cookies, we may be unable to provide you with the optimal personalized experience, though the website will remain functional.
3. Analytics Cookies
These cookies help us understand how our website is being used to help us improve your experience.
Purpose: We use tools like Google Analytics to see which pages are most popular and how visitors move around the site. This helps us optimize our 3D printing resource library and product pages.
Requirement: The website will continue to function normally even if you reject these cookies.
4. Advertising & Marketing Cookies (Optional)
These cookies are used to make advertising messages more relevant to you and your interests in 3D printing technology.
Purpose: They prevent the same ad from continuously reappearing, ensure that ads are properly displayed for advertisers, and in some cases, select advertisements that are based on your interests (e.g., showing you the latest Artillery Sidewinder or Genius series updates).
Note: Certain third-party services may install additional cookies on your browser to identify you.
How Can You Control Cookies?
You have the right to decide whether to accept or reject cookies.
Browser Settings: You can set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.
Cookie Consent Banner: Upon your first visit to our site, you can manage your preferences via our interactive cookie consent banner.
Do Not Track: We currently do not support "Do Not Track" signals, as there is currently no industry standard for how to comply with such regulations.
Updates to This Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
Contact Us
If you have any questions about our use of cookies or other technologies, please contact us at: Contact Us
